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​IT Department Templates

Templates for Microsoft SharePoint 2010 Standard | Enterprise

 

Bug Tracking Database

The Bug Tracking Database (BTD) application template for Microsoft SharePoint 2010 Standard | Enterprise helps software development teams collect and track bugs in their code.  The template allows bugs to be logged by both end users and members of the development team including collection of supporting data such as Reproduction Steps, Related Bugs, Categories and related screenshots, documents or other files.  Team members can either assign a bug owner when logging a bug, or can leave the bug to be assigned at a later time.  Unassigned bugs are viewable in a single list and are also listed on the template’s home screen.

The template allows the software development team to create project milstone dates, which can help prioritize the bugs that have been logged.  Also, to ease the ability for developers to locate a specific bug, the template has an internal search function that allows listings of bugs by simply entering in the Bug ID.

 

Call Center

The Call Center (CC) application template for Microsoft SharePoint 2010 Standard | Enterprise helps teams manage service requests originating outside the company from inception through to cause identification, initial solution, escalation and resolution.  The template helps track the progress of servicing request, with task oriented pages to display relevant information for each service request and an integrated knowledge base system.  Dashboards help management track customer satisfaction with metrics such as issues resolution time, survey results, customer specific dashboards and customer service representative performance.

Using the template, call center representatives initiate a request by visiting the Call Center site to use the “Create a New Service Request” form, selecting the customer from the pull down list.  Built in knowledge base and Support FAQ pages can simplify the process of researching solutions to service requests.

 

Helpdesk

The Helpdesk (HD) application template for Microsoft SharePoint 2010 Standard | Enterprise helps teams manage service requests from inception through to cause identification, initial solution, escalation and resolution.  The template helps automate much of the process, with task oriented pages to display relevant information for each service request and an integrated knowledge base system.  Dashboards help management track customer satisfaction with metrics such as issues resolution time, survey results, customer specific dashboards and customer service representative performance.

Using the template, end users initiate a request by visiting the Helpdesk Windows SharePoint Services site and completing a Service Request.  Built in knowledge base and Support FAQ pages can simplify the process of researching solutions to helpdesk requests or allow users to research answers to their own questions.

 

IT Team Workspace

The IT Team Workspace (ITTW) application template for Microsoft SharePoint 2010 Standard | Enterprise helps IT teams manage the development, deployment and support of software projects, tracking of bugs and provides functionality to help simplify the management of IT helpdesks.  To help manage projects, the application template allows users to update information on projects, tasks, issues and milestones.  Bugs are more easily managed by providing the capability for end users to enter bug report information.  These reported bugs can then be assigned by the IT team to the correct developer.  The template also includes help desk functionality, making it easy for team members to guide service requests from initiation to resolution.  Role based dashboards provide relevant information to team members, such as unassigned tasks and performance history.

 

Lending Library

The Lending Library (LL) application template for Microsoft SharePoint 2010 Standard | Enterprisehelps people manage the physical assets in an organization’s library.  The application template tracks general properties about the physical assets as well as which user has currently checked out the asset.  It also provides a librarian dashboard to help identify overdue items and manage automated email notifications to borrowers of the overdue item.   Users can see the due dates of items that have been checked out and request to be notified when an item is checked back in to the Lending Library.
 
A librarian dashboard helps teams track all the assets in their lending library, with information on overdue assets, assets that are due today, assets that have been checked out the longest and a complete list of assets checked out and to which user.  The librarian dashboard can be used to set up automated notification to users who have overdue items and can also be used to approve or reject pending Lending Library asset requests made by team users.

 

Room and Equipment Reservations

The Room and Equipment Reservations (RER) application template for Microsoft SharePoint 2010 Standard | Enterprise helps teams organize the use of their shared resources.  The site tracks room and equipment reservations, helping team members find times when specific types of equipment are available.  It helps teams streamline the process of reserving a resource and organizes each team member’s reservations through a central dashboard.

The Room and Equipment Reservation site operates independently from a Microsoft Exchange Server and is best utilized within workgroups that have frequently changing equipment lists, but need to manage the availability of that equipment across a set group. The template allows filtered views, including a listing of the authenticated user’s existing reservations, and uses workflow to prevent double booking of rooms and equipment.

 

Physical Asset Tracking and Management

The Physical Asset Tracking and Management (PATM) application template for Microsoft SharePoint 2010 Standard | Enterprise helps teams manage new asset proposals and track the status of existing assets.  Using the built in workflow, an asset manager can approve or deny requests for new assets made by others within the organization.  Once purchased, properties for the asset can be uploaded including purchase price and date, location, condition, manufacturer, model, current owner, current estimated value and retirement date.

In the period after acquisition, asset managers can return to the site and update the location, condition and estimated value of each asset, allowing a centralized location for a company to track asset information.  The template also includes a location where the retirement date can be entered and comments can be entered regarding the reason for retirement, assets condition or other relevant information. Assets can also be tracked by user defined category, such as Capital Equipment, Office Equipment and Service Fleet Equipment.  Proposals and asset acquisitions can then be tracked under these categories, enabling a simplified management of assets by category managers.