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​IT Department Templates

Templates for Microsoft Office 365 | SharePoint Online 2013 (E1-5)

 

IT Center Special Collection

Our IT Center Collection is part of our new special collection of sites and services released mid 2017. It includes the following Net2xs templates; IT Center, Helpdesk, Bug Tracking Database, Lending Library, Timecard Management, and IT Asset Tracking solutions configured as a fully integrated site collection. This collection requires setup by Net2xs, and the purchase of Plumsail's Cross-site Lookup for Office 365 and Forms Designer for Office 365.

 

 

Bug Tracking Database

The Bug Tracking Database (BTD) application template for Microsoft SharePoint Online 2013 | Office 365 Enterprise Plans helps software development teams collect and track bugs in their code.  The template allows bugs to be logged by both end users and members of the development team including collection of supporting data such as Reproduction Steps, Related Bugs, Categories and related screenshots, documents or other files.  Team members can either assign a bug owner when logging a bug, or can leave the bug to be assigned at a later time.  Unassigned bugs are viewable in a single list and are also listed on the template’s home screen.

To enable simplified viewing of bug information, dashboards of ‘owned’ bugs as well as bugs logged by the authenticated user are available as well as information on the status of that bug.  The template allows the software development team to create project milestone dates, which can help prioritize the bugs that have been logged.  Also, to ease the ability for developers to locate a specific bug, the template has an internal search function that allows listings of bugs by simply entering in the Bug ID.

 

Helpdesk

The Helpdesk (HD) application template for Microsoft SharePoint Online 2013 | Office 365 Enterprise Plans helps teams manage service requests from inception through to cause identification, initial solution, escalation and resolution.  The template helps automate much of the process, with task oriented pages to display relevant information for each service request and an integrated knowledge base system.  Dashboards help management track customer satisfaction with metrics such as issues resolution time, survey results, customer specific dashboards and customer service representative performance.
 
Using the template, end users initiate a request by visiting the Helpdesk site and completing a Service Request.  Built in knowledge base and Support FAQ pages can simplify the process of researching solutions to help desk requests or allow users to research answers to their own questions.  Users can then check back to see the status of any outstanding service requests and can also choose to escalate their service request to a higher priority, if required.

 

Lending Library

The Lending Library (LL) application template for Microsoft SharePoint Online 2013 | Office 365 Enterprise Plans helps people manage the physical assets in an organization’s library.  The application template tracks general properties about the physical assets as well as which user has currently checked out the asset.  It also provides a librarian dashboard to help identify overdue items and manage automated email notifications to borrowers of the overdue item.   Users can see the due dates of items that have been checked out and request to be notified when an item is checked back in to the Lending Library.
 
A librarian dashboard helps teams track all the assets in their lending library, with information on overdue assets, assets that are due today, assets that have been checked out the longest and a complete list of assets checked out and to which user.  The librarian dashboard can be used to set up automated notification to users who have overdue items and can also be used to approve or reject pending Lending Library asset requests made by team users.

 

Physical Asset Tracking and Management

The Physical Asset Tracking and Management (PATM) application template for Microsoft SharePoint Online 2013 | Office 365 Enterprise Plans helps teams manage new asset proposals and track the status of existing assets.  Using the built in workflow, an asset manager can approve or deny requests for new assets made by others within the organization.  Once purchased, properties for the asset can be uploaded including purchase price and date, location, condition, manufacturer, model, current owner, current estimated value and retirement date.

In the period after acquisition, asset managers can return to the site and update the location, condition and estimated value of each asset, allowing a centralized location for a company to track asset information.  The template also includes a location where the retirement date can be entered and comments can be entered regarding the reason for retirement, assets condition or other relevant information. Assets can also be tracked by user defined category, such as Capital Equipment, Office Equipment and Service Fleet Equipment.  Proposals and asset acquisitions can then be tracked under these categories, enabling a simplified management of assets by category managers.

 

IT Asset Tracking

NEW

The IT Asset Tracking (ITAT) application template for Microsoft SharePoint Online 2013 | Office 365 Enterprise Plans helps teams manage IT related item proposals, track the status of assets, track the deployment of consumables, track the assignment of assets, manage the purchasing process of assets and consumables, and track the expense of assets and consumables.  Using Action buttons, an asset manager can approve or deny requests for new assets made by others within the organization.  Once purchased, properties for the asset can be uploaded including purchase price and date, location, manufacturer, model, user assigned to, salvage value, and retirement date. In the period after acquisition, asset managers can return to the site and update the location, status, and assignment providing a centralized location for a company to track IT asset information. 

The IT Asset Tracking (ITAT) application template was designed to be specific to IT Assets (Computers, Peripherals, software, etc...) and was developed as a smaller, lighter, and more visual version of the Physical Asset Tracking & Management (PATM) application template.

 

IT Team Workspace

NEW

The IT Team Workspace solution template for Microsoft SharePoint Online 2013 | Microsoft Office 365 Enterprise Plans is divided into four main categories, Helpdesk, Projects Management, Bug Tracking, and IT Asset Management.

The Helpdesk portion of the site helps teams manage service requests from inception through to cause identification, initial solution, escalation and resolution.  The template helps automate much of the process, with task oriented pages to display relevant information for each service request and an integrated knowledge base system.  Dashboards help management track customer satisfaction with metrics such as average resolution time, overall service request status, overall service request priority, user specific dashboards and customer service representative performance.
 
Using the solution, end users initiate a request by visiting the Help Desk site and completing a Help Ticket.  Built in Knowledge Base and Support FAQ pages can simplify the process of researching solutions to help desk requests or allow users to research answers to their own questions.  Users can then check back to see the status of any outstanding Service Requests and can also choose to escalate their Service Request to a higher priority, if required.

The Projects Management portion of the site helps manage lists of projects and their related budgets, tasks, issues and milestones.  This template allows users to enter project information, including estimated start and end days, project health, project owner, percent complete and budget information in both currency and days.  Each project team member can enter project tasks, issues and milestones and associate those to a specific project, indicating the start and end dates, which can be shown on a Gantt Chart, Calendar, or in list format.

Also included in the template are dashboards showing the overall status of all projects, including percent complete, indicators of whether the project is on budget and a listing of task and issue status. Other dashboards include user filtered tasks and issues, overdue items and a list of unassigned items.

The Bug Tracking portion of the site helps software development teams collect and track bugs in their code.  The template allows bugs to be logged by both end users and members of the development team including collection of supporting data such as Reproduction Steps, Related Bugs, Categories and related screenshots, documents or other files.  Team members can either assign a bug owner when logging a bug, or can leave the bug to be assigned at a later time.  Unassigned bugs are viewable in a single list and are also listed on the template’s home screen.

To enable simplified viewing of bug informaiton, dashboards of ‘owned’ bugs as well as bugs logged by the authenticated user are available as well as information on the status of that bug.  The template allows the software development team to create project milstone dates, which can help prioritize the bugs that have been logged.

The IT Asset Management portion of the site helps teams manage new IT asset proposals and track the status of existing IT assets.  Using the built in workflows, an asset manager can approve or deny requests for new assets made by others within the organization.  Once purchased, properties for the asset can be uploaded including purchase price and date, location, condition, manufacturer, model, current owner, and retirement date. In the period after acquisition, asset managers can return to the site and update the location, assignment, management, and other information for each asset, allowing a centralized location for a company to track IT asset information.

 

Network Information Management

Description coming soon